IT SERVICES
Pro-active remote monitoring ~ Alncom Alert

Our daily server Health Check Service catches all small problems before they cause big disasters. They will be reported to our engineers so they can act to prevent the problem causing you any downtime at all.

The key difference with our system is it is fully automated so we know as soon as a problem arises rather than waiting for you to ring us.

Our system checks the following :

• Checks your back up ~ to make sure the job has been completed
• Checks anti-virus ~ to make sure you are right up to date and protected
• Exchange (email) size check ~ prevents it from hitting its limit and going down
• Disk growth rate ~ spots if something untoward is eating into your disk space
• Hacker check ~ checks to see if someone is attacking your systems
• Critical events check ~ reports critical events to our engineers

The daily health check spots small problems and reports them to our engineers so they can fix them before they cause downtime. We will send you an email message to confirm all checks have been completed and give information of any issues.

Critical response alert

Our system can check around the clock to spot any problems, should a critical issue occur we will know about it nearly before you do as our system will send an email and SMS alert to our
engineers.

This alert also gives information on the problem so we can arrive forewarned.
This service includes the following :

• Windows services ~ make sure your operating system is running properly
• Disk space ~ helps prevent disks filling up and crashing
• Network device and remote office checks ~ ensure devices are up and running
• Port Checks ~ make sure you can connect to the web, your ISP, etc
• Website check ~ we’ll even do a quick check of your website and make sure it is up
• RAID Check ~ ensures all your RAID disks are in good working order
• Other SNMP checks ~ we’re able to check all types of other devices that support SNMP , from server temperatures to UPS function.

Other Features

• Client portal ~ view your systems status at any time
• Online Dashboard ~ our technicians can check the status of your systems at any time
• Technician MiniDash ~ our technicians are all equipped with the latest technology so they can view your systems over their phones and sort problems fast.
• Client MiniDash ~ You can view the status of your systems from your phone or PDA at any time
• Reporting ~ Provides detailed information about important trends in your systems

The Best Bit

• Our system is automated so the checks ALWAYS happen.